How does shipping work through the website?

Shipping is now a flat rate based on the size of the item, its estimated weight, and the size of the box it will require. Package sizes vary from small to large, and then shift to custom sizes for oversized items.

What shipping services do you use? Do you ship globally?

Shipping is typically done through USPS or UPS. We currently only ship to locations in the United States. That may change in the future as we continue to grow. Please reach out through our Get in Touch page if you have a question about global shipping.

What if my item breaks? Are items insured?

All items are insured through USPS or UPS for their value in case of damage during shipping; this is included in the cost of shipping your item. If your item breaks, you may file an insurance claim with the respective shipping provider. Be sure to take photographs of the broken item, the condition of the box, and keep all shipping materials until your claim is resolved. Please reach out through our Get in Touch page if you have a question about a broken item or insurance claim.

What is your return or exchange policy?

At this time, we do not allow any returns or exchanges and all sales are final. That may change in the future as we continue to grow and have the capacity to coordinate returns or exchanges. If you are unhappy with your item, please reach out through our Get in Touch page.